Privacy policy
We use data provided while browsing and shopping to create and protect your account, process orders, receive payments, calculate and make deliveries, provide support and comply with legal obligations.
We may share only the necessary data with providers involved in the operation, such as payment, fraud prevention, hosting and transportation services. They must process the information for the contracted purpose and use appropriate security measures.
You may request confirmation of processing, access, correction, information about sharing and, when applicable, deletion or withdrawal of consent. Some information must be retained for legal periods and fraud prevention.
We employ technical and administrative controls to reduce the risk of unauthorized access. If a relevant incident is identified, we will take the measures required by law.
Secure payment
The store accepts credit cards and Pix through SumUp, as well as bank deposit, transfer and cash by contacting our team. Full card details are entered directly in the provider’s secure environment and are not stored by Akiva. We do not offer bank slip payments.
The order remains pending until the provider confirms payment. If declined, you may try again using another available method.
Shipping and delivery
Options, prices and delivery estimates are calculated by SuperFrete based on ZIP code, order weight and dimensions. The estimate starts after payment confirmation and may vary by carrier, region and events beyond our control.
Check the address before completing your purchase. If there is an error, contact us as soon as possible; changes are only possible before dispatch.
Returns, exchanges and right of withdrawal
Online purchases may be cancelled within 7 calendar days of receipt, in accordance with the Brazilian Consumer Protection Code. Contact us within this period and wait for return instructions.
The product must be returned with its accessories and packaging, without signs of use beyond a simple inspection. For damaged, incorrect or defective items, send photos and the order number to speed up the review.
After receipt and inspection, the refund will be requested through the original payment method. The time for the refund to appear depends on the financial institution.
Contact us
To exercise your rights or request help, use the contact page or email [email protected].
Last updated: August 2026.