Help Center | Akiva Cosmetics

Is there a minimum order value?

No. You can order from just one product.

How will I receive my order?

We ship throughout Brazil using the available delivery services. Shipping is calculated from your ZIP code in the cart.

How do I know my products will arrive?

Payment is processed in a secure environment. If your order is not received within 30 days, contact our team for review and refund guidance.

How do I track my order?

Sign in and visit My orders to see status and details.

How do I register as an Akiva consultant?

Complete the form on Become a Consultant or contact us on WhatsApp. Registration is free.

Does registration cost anything or require a referral?

No. There is no joining fee, credit check or mandatory referral.

How do my earnings work?

You buy at consultant price and resell with a margin. Your earnings come from each sale, with no monthly purchase requirement.

Where can I access orders and consultant materials?

Use the Consultant Portal.

Does Akiva provide training?

Yes. The Consultant Academy provides product and sales training. View the training schedule.

Can I exchange or return a product?

Yes. You may request a return within 7 calendar days of receipt under Brazilian consumer law, provided the product is unused. Contact us on WhatsApp to begin.

What are the shipping costs and delivery times?

Enter your ZIP code in the cart or checkout to see available services, prices and estimated times.

Which payment methods are available?

Current options are displayed in the secure checkout before order confirmation.